Tại sao chế độ Geofencing của Arlo không hoạt động?

This article is for the Arlo Secure App with Library. If you have the Arlo Secure App with Library, visit: Why isn’t my Arlo Arrive/Leave Automation working?

Each Arlo user has a unique setup environment. This article provides the most common Geofencing troubleshooting solutions.

• Your iOS or Android device is not sharing its location information with the Arlo system
  For Arlo Geofencing to work on your device, you must adjust your settings as follows:
  • Android devices
    • Location permission = ON
    • Location services = ON
    • Battery saver = OFF
    • Data limit = OFF
    • Airplane mode = OFF
    • Push notifications = Enabled
  • iOS (Apple) devices
    • Share my location = ON
    • Location services = Always
    • Airplane mode = OFF
    • Push notifications = Enabled
    • Background App Refresh = Enabled
    • Cellular Data = Enabled
    • Push notifications = Enabled
• One or more iOS or Android devices are still in the Device Location zone
  We strongly recommend that you enable only one iOS or Android device per physical user on an Arlo account. This should be the device that you carry every day. For example, if you routinely use an Android phone and an iPad, we recommend that you only set your Android phone as an Enabled Device in your Geofencing settings.
  The Arlo system only changes the active mode from Home to Away when all enabled iOS and Android devices have left the designated Device Location in Geofencing settings.
  To review which mobile devices participate in Geofencing, open the Arlo Secure App and check the Enabled Devices page in Geofencing settings. Remove any devices that you do not want to trigger Home/Away mode changes.
  For more information, visit How do I add and manage multiple mobile devices for Geofencing?.
• One or more iOS or Android devices that were enabled for Geofencing changed location sharing settings
  The iOS and Android operating systems routinely notify you when you are sharing your location with the Arlo Secure App. The operating system then asks if you wish to continue sharing your location.
  • For iOS devices. Select the Always option for sharing your location.
  • For Android devices. Depending on the version of Android you’re running, select Allow all the time or Allow.
    
    If any other option is selected, your iOS or Android device stops sending location information to Arlo. The device then appears as Unavailable in the Enabled Devices page of the Arlo Secure App. If you enter or leave your Device Location zone with one of these devices, a Home or Away mode change is not triggered.

• You have a task-killing app that is interfering with Arlo Geofencing
  A task-killing app, such as Shutapp or Doze, can disable Arlo Geofencing. To use Arlo Geofencing, disable any apps that suppress the Arlo Secure App.
• You were granted access as a Friend on someone’s Arlo account, but the owner did not allow access rights and/or did not enable your iOS or Android device for Geofencing
  If you’re a Friend on someone else’s Arlo account, your iOS and Android device can only change Home/Away modes if the owner does the following:
  • Turn on the Allow Access Rights setting.
    For more information about allowing access rights for a friend, visit How do I edit my friend’s privileges in my Arlo account?.
  • Set your device as an Enabled Device in Geofencing settings. As a shared or guest user, you’re not able to modify Geofencing settings.

For more information about the Geofencing mode, visit How does Arlo Geofencing work and how do I set it up?.

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